Complaints
Complaints
We take complaints seriously and aim to handle them fairly and promptly.
If you are unhappy with the service you have received, please contact us so that we can try to resolve the matter.
How to complain
Email complaints@consumercreditapplication.com setting out the nature of your complaint, when it occurred and what outcome you are seeking. We will acknowledge your complaint promptly and aim to provide a substantive response within a reasonable timeframe.
If we cannot resolve it
If you remain dissatisfied following our final response, we will explain what further options may be available to you, taking into account the nature of the service provided.